FAQ’s

Orders are currently being shipped within 3-5 business days of when they were placed.

If your order is time sensitive please contact us at help@economycandy.com.

Final delivery is in the hands of the shipping carrier you select at checkout. USPS and UPS have advised that they cannot currently guarantee delivery dates. We have seen that tracking information is not always up to date and not always accurate but so far everything has gotten to where it’s supposed to be going. Your patience and understanding is appreciated by all!

Click here for an estimated shipping timeline.

We include ice packs with all chocolate orders being shipped during the warm weather months. There is no guarantee items will not melt or be otherwise affected by extreme temperatures in transit. This is a risk you, the customer, assume when you place an order. Please refer to our Terms & Conditions, items 5-7, for full policy details.

Our retail store is closed to the public but you may place an order online for curbside pick up. Alternatively, you may visit us Friday – Sunday at our Economy Candy To Go push cart which is stationed outside of our retail store at 108 Rivington Street New York, NY 10002 where you’ll be able to place an order with us in person that we will put together for you on the spot. If and when possible, we both request and recommend that you place your order ahead of time for curbside pick up to help reduce crowding.

You will have the option to schedule a pick up on the checkout page up to 30 days in advance of the current day. Same day pick up is available 7 days a week. To avoid crowding, please do not arrive early to your scheduled pick up and have your order number readily available when you arrive. You may be required to show a valid, government issued photo ID matching the name and billing address on your order at time of pick up. If a third party will be picking up your order on your behalf please include that information, along with their full name, in the order notes on the checkout page. Alternatively, you may email us with this information at help@economycandy.com. Please include your order number in the subject of your email. Economy Candy reserves the right to refuse releasing an order to any third party or any party not able to provide photo ID matching the name and billing address associated with the order. If you are not able to make it to your scheduled pick up time we will hold your order for 30 days past the originally scheduled pick up date. After 30 days your order will be considered abandoned and you may not be eligible for a refund.

Economy Candy To Go is a curbside pop up candy cart stationed outside of our retail store at 108 Rivington Street New York, NY 10002 and is open Friday – Sunday, weather permitting. You can pick up your Curbside Pick Up order from Economy Candy To Go or you can place an order in person that we can put together for you on the spot. However, we encourage you to order online whenever possible. Placing an order through our website helps reduce sidewalk crowding, creating a safer environment for us all.

We are not currently able to customize CandyCare Packs™. If there are specific things you want (or don’t want) we recommend ordering those items individually.

We are not able to accommodate any dietary restrictions at this time for any other CandyCare Packs™. We apologize for any inconvenience this may cause.

Economy Candy is NOT a nut or allergen free environment. Nut free and allergen free bulk items may come in contact with nuts or other allergens. Please use caution and your best judgement when ordering and consuming all products. For packaged items please refer to the manufacturers website for a full list of ingredients and allergy warnings.

Shipping charges are based on the weight and destination of the package. You must enter a shipping address to see shipping options and prices.

Oh no! We’re sorry to hear your order is taking longer than expected to arrive. Economy Candy is not affiliated with USPS so we only have access to the same information that you do. USPS doesn’t consider packages lost until they’ve been in transit for 15 days without being delivered. If you have not received your order by 9pm on the 15th day after you order was mailed send us an email at help@economycandy.com with your order number in the subject of your email and we will submit a lost package claim with USPS.

Economy Candy cannot send out replacement orders or issue refunds until a claim is successfully settled with USPS and cannot submit claims for orders marked as ‘Delivered’ by USPS.

Alternatively, you may submit a claim for a missing USPS package by clicking here.

Oh no! We’re sorry to hear your order is taking longer than expected to arrive. Economy Candy is not affiliated with UPS so we only have access to the same information that you do. If your order has not arrived by midnight on your scheduled delivery date, or your order was marked as delivered over 24 hours ago and you have not yet received your package send us an email at help@economycandy.com with your order number in the subject of your email and we will submit a lost package claim with UPS.

Alternatively, you may submit a claim for a missing UPS package by clicking here.

Economy Candy cannot send out replacement orders or issue refunds until a claim is successfully settled with UPS and cannot submit claims for orders marked as ‘Delivered’ by UPS.

Any changes to an existing order, including changes to a shipping address or a request to cancel an order, must be emailed to help@economycandy.com within 24 hours of placing your order. Please include your order number in the subject of the email. There is no guarantee that we will be able to make changes to or cancel your order. If we are able to make the requested change or cancel your order you will receive an email confirmation of the change. If you do not receive a confirmation email within 24 hours of submitting your request then the changes have not or cannot been made. All canceled orders are subject to a restocking fee equal to 10% of the order total.

Please don’t! But if you must, you may cancel your order by emailing us at help@economycandy.com with your order number and request to cancel. All requests to cancel must be received within 24 hours of placing your order. If we are able to cancel your order you will receive an email confirming. There is no guarantee your order will be able to be canceled. If you do not receive a confirmation email within 24 hours of submitting your request then your order has not or cannot be canceled. All canceled orders are subject to a restocking fee equal to 10% of the order total.

When you place an order on www.economycandy.com a hold is placed on the credit or debit card used for your order total. This is a pending charge. How this pending charge shows on your bank statement is determined by your bank. For orders that are placed to be shipped your card will not be charged until your order is shipped. For orders that are placed for curbside pick your card will be charged in advance of your scheduled pick up time.

Received by Economy Candy means your order is confirmed! We have your order an it’s waiting to be put together.

Awaiting Fulfillment means your Curbside Pick Up order is being put together.

Processing means your order is being put together.

Pending Customer Response means we need more information from you before we can complete your order. Look for an email from us letting you know what info we need and respond ASAP to prevent additional delays.

Order Updated means your order information has been changed. This could be because an item is out of stock with no estimated back in stock date and therefore has been removed from your order or because you’ve qualified for a lower shipping rate than initially quoted at checkout. If an item is removed from your order you will be notified via email prior to your order shipping.

Ready for Pick Up means your order is ready for your scheduled Curbside Pick Up.

Completed means your order has left Economy Candy and is on it’s way to you!

Canceled means either you contacted us to cancel your order or we were unable to get in touch with you about an update to your order and as a result your order was canceled. If your order has been canceled, the charge to you card has been voided.

Failed means your billing information could not be processed. Usually this is because of a type-o in either the billing address or credit card number entered. It happens to the best of us!

We CANNOT accept returns or exchanges on any products as regulated by the FDA.

Economy Candy must be made of aware of any damages to a package within 24 hours of when the package was delivered via email at help@economycandy.com. A claim will then need to be opened with the shipping provider. DO NOT throw away damaged items or packaging as the shipping provider will require this for inspection. The process may take up to 4 weeks. There is NO guarantee the shipping provider will be able cover the damages.

ABSOLUTELY! We use secure encryption to ensure your credit card and personal information are secure.

Unfortunately we are not able to ship outside of the United States at this time.

Economy Candy offers wholesale prices to all of our customers when they buy in bulk (i.e. 5 pound bag, 12 pound box, etc). You can see the bulk wholesale options in the BUYING OPTIONS drop down menu. If you don’t see a bulk option for an item that means the individual per piece price is already the wholesale price and we aren’t able to offer any additional discounts on that item. If you do believe you are eligible for an additional discount you may email us at help@economycandy.com.

If you are a tax exempt organization or reseller of Candy, Chocolate or Toys you may submit a tax exempt form via email to help@economycandy.com along with your order number. Once we have reviewed and approved your tax exemption we will send you an updated invoice reflecting your tax exempt status.

Economy Candy cannot grant tax exemptions to organizations or businesses who do not submit proof of their tax exempt status.

We make every effort to keep our website up to date. If you are looking for an item that does not appear to be on our website it’s likely that we are either out of stock or no longer carry that item. You can always double check an items availability by emailing us at help@economycandy.com.