Update: Due to extreme weather conditions, heat sensitive orders may be held for up to 5 business days to ship at the discretion of Economy Candy
Order Statuses Explained
Received by Economy Candy means your order is confirmed! We have your order an it’s waiting to be put together.
Processing means your order is being put together
Pending Customer Response means we need more information from you before we can complete your order. Look for an email from us letting you know what info we need and respond ASAP to prevent additional delays.
Ready for Pick Up means your order is ready for your scheduled Curbside Pick Up.
Completed means your order has left Economy Candy and is on it’s way to you!
Canceled means either you contacted us to cancel your order or we were unable to get in touch with you about an update to your order and as a result your order was canceled. If your order has been canceled, the charge to you card has been voided.
Failed means your billing information could not be processed. Usually this is because of a type-o in either the billing address or credit card number entered. It happens to the best of us!